At Safewheels Solutions Pvt Ltd, we are committed to providing a seamless and enjoyable experience for our users when using our mobile application and website to book rides. We understand that questions, concerns, or issues may arise, and we are here to assist you. This Customer Support Policy outlines the guidelines and procedures for getting in touch with our support team and how we address your needs.
2. Contacting Customer Support
You can reach our customer support team through the following channels:
• In-App Support: Open our mobile application, and within the app, you can find a dedicated support section to contact us.
• Website Support: Visit our website and locate the “Contact Support” page.
• Email: Send an email to firstname.lastname@example.org.
3. Types of Support Queries
Our customer support team is here to assist with a variety of queries, including but not limited to:
• Booking assistance.
• Billing and payment inquiries.
• Technical issues and errors.
• Account-related questions.
• Feedback and suggestions.
• Safety concerns.
4. Support Hours
Our customer support team is available 9AM Indian Time to 7PM Indian Time to assist you. We strive to respond to all inquiries within that time, and we appreciate your patience during busy periods.
5. Response and Resolution
• We aim to respond to your initial inquiry As soon as possible. Our team will acknowledge your query and work to resolve it promptly.
• For more complex issues, we will keep you informed of our progress and expected resolution time.
• In the case of issues that require additional investigation or cooperation from third-party service providers, we will communicate the steps and timeline for resolution.
6. Privacy and Data Security
7. User Safety
Safety is a top priority. If you have any safety concerns during your ride or experience with our platform, please reach out to our support team immediately. We take safety reports very seriously and will take appropriate action.
8. Feedback and Suggestions
We value your feedback and suggestions. Feel free to share your ideas on how we can improve our service and user experience.
9. Termination and Suspension
In cases of policy violations or misconduct, we reserve the right to terminate or suspend user accounts as outlined in our Terms of Service.
10. Policy Updates
We may update this Customer Support Policy from time to time to reflect changes in our services or to better serve our users. We encourage you to review this policy periodically.
By using our mobile application and website, you agree to abide by the terms and conditions outlined in this Customer Support Policy.
If you have any questions or require assistance, please do not hesitate to contact our support team.
Safewheels Solutions Pvt Ltd
203, Parthmilan Building,
Nr Hotel Antrim, Off CG Road,
Ahmedabad – 380009.